Tenants wanting to file a dispute with their landlord are under stress as it is without having to worry about where the nearest public toilet is when visiting the Residential Tenancy Branch (RTB).
That's the concern raised by ACORN Canada, an advocacy group for low and moderate income families.
The RTB at 5021 Kingsway in Burnaby is the sole full-service RTB office serving the entire Lower Mainland, said ACORN Canada member Veronica Coreas. Last fall she noticed there were no longer public washrooms available.
People now have to "go from door to door looking for a washroom" outside the building, Coreas said. Many nearby businesses are now restricting washroom access to paying customers, making the nearest public toilets about four blocks away at Metrotown mall.
It's simply unacceptable for a government office that requires significant waits to not have toilet facilities available, she said.
The issue prompted ACORN to hold a protest inside the RTB office Wednesday morning, complete with a mock up of a port-a-potty.